Frequently Asked Questions
I have questions regarding the payment and membership system. Who deals with that?
Our membership platform and payment processor is VEROTEL. You can find more about VEROTEL right here VEROTEL.COM
For more information on subscriptions, billing, claims, ect. please visit https://www.verotel.com/en/faq.html
If you’re having trouble logging-in to the site you can also contact us directly, using either the Contact Us page or by emailing [email protected] and we’ll try to help out asap.
How often do you update?
You may find some free videos, but these are not to be consider an update, it is promotional material only. Such free videos are published randomly at any given day.
Can I download the videos?
What format are the videos?
Our videos are H264 mp4; viewable on desktop, mobile, and tablet devices. They are streamed in 1080p 60 frames per second and 29 frames per second.
To maximize your connection our CDN (Content Delivery Network) ensures that the media is delivered to your device from a server location nearest to where you are in the world.
What browsers are supported?
I'm having problems seeing or playing the videos on my device, what can I do?
We use a industry-leading CDN (Content Delivery Network) to stream the videos. This means that the videos are sent from a server that is geographically nearest to you in the world, to minimize connection errors and dropouts. They are genuine streams that don’t need to be downloaded before playing, and can be played from any point in the video.
- Ensure that your browser is accepting cookies for this site. A quick Google search for ‘Enable Cookies on [browser name]’ will give you the instructions you need to do this.
- Check your connection speed and/or network. Our videos will play over 4G, Broadband/WiFi.
- Check whether you are connecting from behind a corporate firewall, VPN, or a proxy server. All these can cause videos to fail.
- Clear your cache and cookies. There could be something saved in your cache or browser data that’s causing your video problem. Note: Keep in mind that clearing your cache and cookies erases your settings such as stored passwords and images for websites. A quick Google search for ‘Clear browser cache and cookies on [browser name]’ will give you the instructions you need to do this.
- Close all programs that you are not using. Playing video in your browser puts hardware and software demands on your device. If other intensive applications are open, your computer or mobile device may not be able to stream video as quickly as your internet connection would allow. Video games and programs that use the internet can be especially processor-heavy, even if you are not actively using them.
- There is a known issue that will prevent the videos from playing on Mac OSX and iOS in ‘Private’ browsing mode. Make sure you turn Private browsing off to ensure the videos play correctly. This is an Apple system-level setting that we cannot automatically override.
- Try to avoid using beta or pre-release versions of operating systems as we can’t offer technical support for these.
- The Apple iOS 10 update contains a bug that is currently preventing mobile devices playing the videos. This is a documented bug that Apple has been requested to fix. Until they do, we are asking Apple mobile device users not to update to iOS 10 if they wish to view the videos on their iOS devices. This bug does not affect desktop OSX – including the latest update OSX Sierra.
If after checking all these you’re still having problems, please contact us directly using the Contact Us page, or email us directly at [email protected] and we’ll be happy to offer our help.